Aloha! We hope you're loving your purchase, but if for any reason you're not completely satisfied, we're happy to help you with a return or refund. Just make sure to reach out to us within 2 weeks of receiving your order.
All we ask is that items are returned in the same condition they were received - unused and undamaged. If something arrived damaged though, no worries, just let us know ASAP and we'll sort it out with some pictures.
To start the return process, just shoot us an email at TheKauaiCandleCo@gmail.com. Make sure to include your order number and a quick note about why you're returning.
Once we receive the item back, we'll process the refund for you. Just keep in mind that shipping costs are non-refundable.
If you have any questions or concerns at all, feel free to reach out to us at TheKauaiCandleCo@gmail.com. Mahalo Nui Loa (Thank You Very Much)!